Stay in the know about important changes
We appreciate your patience as we work to improve your experience and make some important changes to your account.
Monthly billing is here
Payments are easier to budget for and aligns with other household expenses
Smaller, more manageable bills because electricity charges are based on one month’s usage instead of two
More timely usage information, to help manage electricity costs
Payments are now due monthly – check your bill for your new due date
More improvements & changes
Your monthly bill has a new look!
- At the same time, account numbers are changing for some customers
- Pay by online banking? All that’s required is to update the account number at your bank
- We will let you know if your account number is changing
Read monthly billing FAQs
Are other electric utilities moving to monthly billing too?
Yes, the Ontario Energy Board, our industry regulator, mandated that all electric utilities in the province move their residential customers to monthly billing.
Why is the province moving to monthly billing?
Monthly billing offers customers smaller, more manageable payments and better aligns with other monthly expenses.
A monthly bill is also a better indicator of your consumption habits. It provides more timely information about your electricity usage, which makes the bill a more effective tool in helping you manage electricity costs.
When will I be moved to monthly billing?
Mississauga residential customers received their last bi-monthly bill in the spring of 2018.
Our Customer Care representatives are always here to help
For assistance enrolling in ebilling or other account inquiries, contact us at
Monday to Friday, 8:30 a.m. to 4:30 p.m.
You can also reach us by email at