Understanding your bill
Electricity is an important service — which makes it extra important that you understand your bill. Have a look at the example below, where we've circled a few items and explained what they are.
- Account NumberThis is your personal Enersource account number. Use this number when you pay your bill, if you use online or telephone banking, or any time you have a questions about your account. When paying online or by phone, you’ll need only the first 10 digits of the number.
- Meter NumberYou’ll find this number on your electricity meter. Your meter will be located either outside along the wall of your house or in your basement. If you live in an apartment or condominium, your meter is probably centrally located with the meters of other tenants.
- Statement DateThis is the date your statement was printed.
- Amount DueThis is the amount you currently owe.
- Due DateThis is the date your payment is required by.
- Amount PaidThis is where you fill in the amount of your payment.
- Your Electricity ChargesThis is the total of the charges on your energy bill, which includes the cost of energy, as well as the charges Enersource collects and passes through to electricity suppliers.
If you purchase your electricity from a retailer instead of Enersource, the price you pay will be different and is listed in the contract you signed. This also includes Global Adjustment, which helps to off-set costs associated with energy adjustment.
- DeliveryThis is the cost of bringing electricity from generating stations to your home and is comprised of three separate charges:
Customer Charge: Is based on fixed costs (such as meter costs and administration), and does not change with your consumption. This charge includes meter reading and billing.
Distribution Charge: Helps pay for the system and services that deliver electricity to your home.
Transmission Connection and Transmission Network Charges: Cover the cost of sending electricity from power generators to Enersource.
Line Loss: When electricity is delivered over the power line, it is normal for a small amount of power to be consumed or lost as heat. Equipment such as wires and transformers consumes power before it gets to your home or business. The adjustment factor account for these losses.
- Regulatory ChargesInclude the Special Purpose Charge, which helps maintain Ontario’s power grid and pay for conservation and renewable-energy programs. Enersource passes these charges directly to the province’s independent Electricity Systems Operator (IESO). The IESO balances the flow of electricity across the province. Also includes Wholesale Market Service Charge which covers costs related to market regulation and system management.
- Debt Retirement ChargeThis helps lower the debt of the former Ontario Hydro.
- Your Total Electricity ChargeThis is the total of your electricity charges plus any regulatory or delivery charges.
- Ontario Clean Energy Benefit To help with the increased costs of moving our province to clean sources of power, the Ontario government is providing a 10% rebate off your total electricity bill- including electricity costs, regulatory charges, debt retirement charge and taxes.The Ontario Clean Energy Benefit applies to electricity charges on the first 3000 kWh used per month, incurred as of January 1, 2011 and is scheduled to continue for five years.
- The H.S.T (Harmonized Sales Tax) is 13%.
- Amount of Last BilThis is the total of your previous bill. l
- Payment RecievedThis is the payment you made after you received your previous bill.
- Balance ForwardThis is the amount still owing from your previous bill. It has been added to your new bill.
- Total Amount Due This gives you the total of your bill and when payment is due.
- Compare your daily usage This graph helps you to compare your energy use from month to month.
- Tou ChartThis chart shows your TOU usage
- This space will often include important messages from Enersource regarding your bill
- Your Electricity UsageThese numbers are the various readings from your meter. Enersource uses them to calculate your bill.
Got Questions about your electricity bill or electricity rates?
Get answers here or by calling our Customer Service Centre at 905-273-7425
You can also contact:
Ontario Energy Board at 416-314-2455
Independent Electricity System Operator at 1-800-448-7777