Customer Self Serve
Online forms to help you manage your Alectra Utilities (formerly Enersource) account
Forms for Residential Customers:
| General Account Inquiries | For bill, account balance and other general inquiries about your account. |
| Moving, Opening and Closing Accounts | For residential customers moving into, out of, or within the Alectra Utilities (formerly Enersource) service area. |
| Legal Representative’s Residential Service Request | For lawyers representing incoming or outgoing Alectra Utilities (formerly Enersource) residential customers. |
| Landlord Agreement – Continued Electricity Service | For landlords to accept or decline continued service at rental premises when a tenant closes their account. |
| New Pre-authorized Payment (PAP) Application | Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date. |
| Pre-authorized Payment – Change Request Form | Change your pre-authorized payment plan – for existing PAP customers only. |
| Pre-authorized Payment – Cancellation Request Form | Cancel your pre-authorized payment plan – for existing PAP customers only. |
| Report a Power Outage | If you’re experiencing or know of a power outage in Mississauga, tell us about it using this online form. |
| Report an Electrical Hazard | From hanging wires and trees touching wires to damaged equipment, help us keep Mississauga safe by reporting electrical safety hazards using this online form. |
| Report a Streetlight Out | We do our best to replace streetlights in Mississauga as quickly as possible; you can help by letting us know a light is out with this online form. |
| Health Registry | If someone at home is on life support, please let us know. |
| Permanent Service Removal | For the permanent removal of service and Alectra Utilities (formerly Enersource) owned equipment from a residential property. |
| Temporary Service Removal | For the temporary removal of service and Alectra Utilities (formerly Enersource) owned equipment from a residential property. |
| Upgrades and New Services | For residential customers who are building a new home, upgrading electrical service, or relocating an electricity meter. |
| Property Damage | For residential customers to submit a claim for property damage |
Forms for Business Customers:
| General Account Inquiries | For bill, account balance and other general inquiries about your account. |
| Application for Service | Commercial application to open an account for electrical service. |
| Landlord Agreement – Continued Electricity Service | For landlords to accept or decline continued service at rental premises when a tenant closes their account. |
| New Pre-authorized Payment (PAP) Application | Join our convenient pre-authorized payment plan, and we will automatically withdraw your payment from your financial institution on your bill due date. |
| Pre-authorized Payment – Change Request Form | Change your pre-authorized payment plan – for existing PAP customers only. |
| Pre-authorized Payment – Cancellation Request Form | Cancel your pre-authorized payment plan – for existing PAP customers only. |
| Report a Power Outage | If you’re experiencing or know of a power outage in Mississauga, tell us about it using this online form. |
| Report an Electrical Hazard | From hanging wires and trees touching wires to damaged equipment, help us keep Mississauga safe by reporting electrical safety hazards using this online form. |
| Report a Streetlight Out | We do our best to replace streetlights as quickly as possible; you can help by letting us know a light is out with this online form. |
| Permanent Service Removal | For the permanent removal of service and Alectra Utilities (formerly Enersource) owned equipment from a commercial or industrial property. |
| Temporary Service Removal | For the temporary removal of service and Alectra Utilities (formerly Enersource) owned equipment from a commercial or industrial property. |
| Upgrades and New Services | For commercial or industrial buildings that are under construction, upgrading electrical service, or relocating an electricity meter. |
| Property Damage | For business customers to submit a claim for property damage |
| Joint Use Permit Application | Joint use permit application for attachments (or removal of attachments) on poles. (excel document) |
