Contact us

Got a question? Need some help with billing or your electricity service? Here are all the different ways you can reach us.

Enersource
3240 Mavis Road
Mississauga, Ontario
L5C 3K1

Main switchboard: 905-273-9050
Fax: 905-566-2737
e-mail: info@enersource.com
Business hours: 8:30 AM to 4:30 PM, Monday to Friday

After Hours

For general inquiries and our 24-hour emergency service, please call our main switchboard at 905-273-9050. When a serious power outage occurs, we continually update our main switchboard and provide recorded updates after-hours describing the nature and anticipated duration of a problem. Any after-hours callers who stay on the line are redirected to our Control Centre.

Media contact

Karen Ras
Director of Corporate Relations
Phone: 905-283-4275
Mobile: 647-401-3942
e-mail: publicaffairs@enersource.com

If you're a member of the media with an urgent after-hours call, you may also call our main switchboard. We'll make every effort to return your call as soon as possible — either immediately or next business day depending on the circumstances and urgency of the matter.

Website comments and inquiries

e-mail: webmaster@enersource.com

Time-of-Use Questions

e-mail: tou@enersource.com

General billing and e-billing inquiries

Phone: 905-273-7425
e-mail: account-info@enersource.com

Moving in/out

Phone: 905-273-7425
e-mail: moving@enersource.com

Pre-authorized payments

Phone: 905-273-7425
e-mail: paymentplans@enersource.com

Credit and collections

Phone: 905-273-7425
e-mail: credit-collections@enersource.com

Your account status

Phone: 905-566-2711

Power theft hotline

Phone: 905-803-6496

To locate underground cables

Phone: 1-800-400-2255
www.on1call.com

Tree-trimming

Phone: 905-283-4120
e-mail: forestry@enersource.com

Street light problems

Phone: 905-566-2718
Report a street light out