Life Support Notification Program
If your life, or the life of a loved one, depends on electrically-powered medical equipment, such as a ventilator or a kidney dialysis machine, please let us know so that you can be placed on our registry as needing alternate sources of power in cases of planned power outages.
Please be aware that we cannot guarantee an uninterrupted supply of electricity. If your name is on our registry, we will, however, make every effort to inform you of any power outages scheduled by Enersource Hydro Mississauga Inc., so that you can make alternate arrangements to have sufficient back-up power to support your critical equipment.
Required Information
To get on our registry, please forward a medical certificate or letter signed by your physician, outlining the type of equipment or medical device in use along with the following information:
Patient Name:
Contact Telephone Number:
Alternate Contact:
Service Address (where patient resides):
Contact Address (if other than the service address):
Type of Medical Life Support Equipment:
Physician Name:
Physician Address:
Physician Telephone Number:
Physician Signature:
Date:
Forward to:
Enersource Hydro Mississauga Inc.
3240 Mavis Road
Mississauga, Ontario
L5C 3K1
Attention: Customer Service Manager, Life Support Notification Program
Upon receipt and acceptance of requests to be on this registry Enersource Hydro Mississauga Inc. will acknowledge registration in writing and may call or write to the listed Contact to update this information periodically.
For more information about this service, please refer to our Conditions of Service document, Section 2.3.2.5 "Notification to Consumers on Life Support".
Although Enersource Hydro Mississauga Inc. has one of the most reliable electricity distribution systems in Ontario, power outages will occur. Most power outages are caused by unpredictable events such as lightning, equipment failure or extreme weather conditions.
Customers on electric-powered life support systems are advised to make arrangements to prepare for unpredictable power outages. Be prepared!
What you can do to prepare
We want to remind you to please be prepared in case temporary power outages do occur. Some things that you can do to prepare for power outages include:
- Keeping phone numbers of emergency response agencies (e.g., 911, hospital, fire department, police) in a convenient location, in the event emergency assistance is needed.
- Having an alternate plan in place to ensure the continuity of any life-support needs. This may include making special arrangements to spend time with a friend or relative during an outage or using a back-up generator.
- If you use a back-up generator, please understand that customers are responsible for the safe installation, use, and maintenance of any back-up power.
- Purchasing equipment that has battery back-up. Remember to keep the battery charged and to test the battery every six months.
- Ensuring that you have a back-up telephone if you use a cordless or other telephone that is dependent on electricity.
- Having a battery-powered radio on hand and a supply of fresh batteries to stay aware of news and other information.
- Keeping an emergency box or bag of supplies, such as medical items, flashlights and candles, packed at all times. It's much easier to locate one box or bag of supplies in the dark rather than searching around the house looking for each item.